British Airways Jobs in USA ✈️ Sales Support Executive Openings | Best Career

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Key Accountabilities Include

The purpose of the role is to support the BA/IB Sales team and the AA Sales team to deliver exceptional service to our most valued partners in a globally consistent, efficient manner.

  • Champion for IAG servicing standards and best practice across NA sales teams (AA & IAG)
  • Use available data sources to identify process and knowledge gaps; take a proactive action to address these through coaching
  • Take ownership and provide solutions to escalations, following our internal guidelines to ensure business compliance
  • Analyze servicing reports and provide insight into sales teams behavior trends
  • Understanding of the key differences in trade commercial policies and waiver program; advice AA and IAG sales teams accordingly
  • Excellent time-management and ability to prioritize effectively, based on account value and urgency of situation
  • Ability to make fact-based decisions that are in line with business goals and focus on finding solutions that deliver the best result
  • Act as a liaison between NA sales, Global Sales Operations, Global Engagement Centers and HO departments
  • Ensure all support process and trade polices changes are communicated effectively across all NA sales teams

Key enablers

  • Empowerment to make decisions and challenge the status quo
  • Documented business processes and procedures
  • Support from the peers if needed
  • Feedback from business, team leader and team peers

Key performance indicators

  • Customer satisfaction
  • Cost & Compliance
  • Continuous improvement proposals and delivered solution
  • Colleague and customer feedback on behaviours and attitude

Requirements

Behaviors and attitude

  • I’m a role model for all BA brand behaviors and the ways of working – I walk the talk
  • I demonstrate ‘can-do’ attitude
  • I’m flexible and agile, always ready to adapt when things don’t go to plan
  • I am comfortable in a high-volume environment and I can work under time pressure
  • I can execute plans and initiatives across multiple channels, working effectively with other departments and JB partners

My core traits

  • Customer centric
  • Self-motivated, proactive & action oriented
  • Team player
  • Good communicator
  • Empathetic
  • Flexible

Skills / Capabilities

  • Customer centric & cost focused
  • Resilient in challenging situations
  • Attention to detail
  • Strong collaborative skills with the ability to objectively listen, consider alternatives and encourage challenge
  • Ability to evaluate data and metrics effectively to identify gaps and opportunities to drive efficiency
  • Excellent communication skills with ability to articulate complex details to a wide audience
  • Ability to take ownership and make decisions in a fast-paced environment
  • Strong team work and collaboration

Right to Work

You must have employment authorisation to work in the United States.

British Airways Jobs in USA All Information

  • Qualification Required: – Various degree’s for various post.
  • Experience: – Fresher or Experienced both can apply.
  • Salary: It’s Depends on your job designation.
  • Language: Verbal & Written communication in English and other Local language, will be an added advantage.
  • What Skills Required for getting a job: Positive attitude, Being calm and cheerful when things go wrong, Communication, You can listen and say information clearly when you speak or write, Teamwork, Self-management, Willingness to learn, Thinking skills (problem solving attitude and decision making).
  • How To Apply: Application Process is very simple. Apply directly online using apply button and will get back to you after review your profile.
  • how is life at Company: Its very energetic.

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What are the pros and cons of working in a corporate sector?

As you asked a general question, I’ll give a general answer. But please be aware that there are many specifics here that influence the real life attractiveness of any one job.

So, generally speaking –

The Pros-

1. You have financial security.

2. You get more perks and benefits like Affordable health insurance, Paid leave and all.

3. Often many offices all over the country or worldwide giving possibilities for relocation.

4. If you make a mess of things, apologies and get down to correcting it. You will have a better status.

5. You’ll learn how to handles distorted, skewed and grotesque situations with politeness. You’ll have no other option.

6. Resilience against staff fall-out due to illness, accidents, resignation or dismissal. In a small organization fall-out of one staff member can already drastically increase the workload of all the others.

7. Best salary in industry.
8. Attractive benefits and perks.
9. Structured organization and clear career path.

10. Potential to learn from the corporation’s experience and There are more career development opportunities.

The Cons-

1. The corporation is so big, your contribution seems insignificant and there’s more bureaucracy.
2. Any employee is dispensable, you are just another speck of dust and there’s less room to experiment.
3. There’s stiff competition .
4. Many smaller companies shy away from hiring ex – employees of big corporations, fearing they cannot match the pay and there’s less transparency.

Cheers:)